Terms and Conditions

General Terms and Conditions (GTC)

Welcome to MYSK! The following terms and conditions apply to all purchases made via our online shop and govern the relationship between you (the customer) and us as the service provider. By using this website and/or purchasing a product, you agree to these terms.

Vendor Information

MYSK e.U.
Eva Stapić
Haimlgasse 13, 5020 Salzburg, Austria
E-Mail: office@mysk.at

Offers and Orders

All products displayed in the webshop represent a non-binding offer. An order becomes binding once the checkout process is completed and you receive an order confirmation by email. We reserve the right to reject orders without stating a reason – for example, in cases of suspected misuse or outstanding unpaid orders.

Prices and Payment

All prices are listed in euros (€) and include statutory VAT (where applicable). Additional shipping costs are displayed separately during the ordering process.
We accept the following payment methods:

  • Apple Pay
  • Google Pay
  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Maestro
  • UnionPay

Payment must be made in full before delivery.

Shipping

Shipping is carried out via our partner delivery services within Austria and, if necessary, within the EU. Details on shipping methods and costs can be found on our "Shipping & Payment" page. Delivery time within Austria is typically 2–5 working days. We are not liable for delays caused by the shipping provider.

Right of Withdrawal (Returns)

Customers have the legal right to withdraw from their order within 14 days of receipt. Products must be unused, in their original packaging, and undamaged. Return shipping costs are borne by the customer, unless the product was delivered incorrectly or was damaged.

To exercise your right of withdrawal:
Contact us within 14 days via email: office@mysk.at
The return address will be provided after your request.

Liability

MYSK accepts no liability for potential allergic reactions or incompatibilities with certain skin types. We recommend always reviewing the product description and ingredients before use. Liability for damages is excluded in cases of slight negligence – except in the case of injury to life, body, or health.

Intellectual Property

All content on this website (texts, photos, logo, design) is protected by copyright. Reproduction, distribution, or use without explicit permission is not permitted.

Applicable Law & Dispute Resolution

All contracts and legal relationships are governed by Austrian law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes is Salzburg, Austria.

Final Provisions

Should any provision of these Terms and Conditions prove to be invalid, the remaining provisions shall remain in effect. We reserve the right to amend these Terms at any time without prior notice.

Last updated: September 2025